kee99's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how kee99 collects, uses, and protects data.
Introduction and Overview
kee99 (https://kee99.cam) is a trusted online betting and casino platform in Bangladesh. We treat the privacy of our users with the highest importance. This Privacy Policy ("Policy") describes how kee99 collects your personal information, the purposes for which it is used, with whom it is shared, and what your rights are.
By using this site, you confirm that you have read and accepted this Privacy Policy. You must be 21 years of age or older. If you do not agree with any part of this policy, please refrain from using our platform.
Data We Collect
When creating an account, completing transactions, and using services on kee99, we may collect the following types of information. We collect only what is necessary and avoid collecting any information that is not needed.
Personal Identification Information
Information you provide during account registration:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Username and password
- National ID card or passport number (for identity verification)
Financial and Payment Information
Information required for deposits and withdrawals:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history
- Deposit and withdrawal amounts
Technical and Device Information
Information collected automatically while using the site:
- IP address
- Browser type and version
- Operating system
- Device type (mobile/desktop)
- Cookies and session data
Gaming Activity Information
Information related to your gaming history and activity:
- Play history and results
- Bet amounts and frequency
- Preferred game categories
- Account balance and bonus usage
- Session duration and frequency
Purpose of Data Use
kee99 uses collected information only for the following lawful and specific purposes. We never misuse your information or sell it to unauthorized third parties.
Service Delivery and Operations
We use your information to create and manage your account, process deposits and withdrawals, provide bonuses, confirm VIP benefits, and run the platform overall. This is an essential part of delivering our core services.
Identity Verification and Fraud Prevention
Information is used for identity verification under Anti-Money Laundering (AML) policy, preventing unauthorized access, detecting fraudulent transactions, and ensuring account security.
Customer Service and Support
Your information is used to respond to your questions, complaints, and requests, provide assistance via live chat, and resolve issues related to your account.
Service Improvement and Analysis
We use anonymized analytical data to improve our platform's performance, add new games and features, and further enhance the user experience.
Communication and Notifications
Your email address is used to keep you informed about important account updates, security alerts, new bonus offers, and changes to the site.
Responsible Gaming
Information is used to monitor your gaming activity to identify potentially risky behavior and to ensure responsible gaming tools such as deposit limits and self-exclusion are in place. Visit our Responsible Gaming page to learn more.
Data Retention and Security
kee99 adopts industry-standard security measures to keep your personal information safe. We use SSL (Secure Socket Layer) encryption technology, which encrypts all data transmission between you and our servers.
Your information is stored in secure data centers and only authorized personnel can access it on a need-to-know basis. We conduct regular security audits and keep systems updated.
Data Retention Period
We retain all your information for as long as your account is active. Even after an account is closed or becomes inactive, certain information (especially financial transaction records) may be retained for a specified period due to legal and regulatory obligations. Once the retention period ends, data is securely deleted.
Security Measures
- SSL/TLS encryption (latest version)
- Two-factor authentication (2FA)
- Encrypted password hashing
- Firewall and intrusion detection system
- Regular security audits
- Instant alerts for suspicious logins
- Data backup and disaster recovery plan
Sharing Data with Third Parties
kee99 never sells your personal information to third parties for commercial purposes. However, specific information may be shared in the limited circumstances described below:
Payment Providers
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and banks for processing deposits and withdrawals. These providers are governed by their own privacy policies.
Identity Verification Services
As part of the KYC (Know Your Customer) process, certain document information may be shared with identity verification service providers. This is essential for fraud prevention and security.
Legal Authorities
Required information may be provided in response to legal obligations, court orders, or legitimate requests from government authorities.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may access necessary session information in the normal course of operating their platforms.
Analytics Services
Anonymized usage data may be sent to analytical tools for platform improvement. It is not possible to identify any individual from this data.
Emergency Security Situations
Limited information may be shared with relevant authorities in urgent situations to protect a person's physical safety or assets.
Cookies and Tracking Technology
kee99 uses "cookies" in your browser — these are small text files stored on your device. Cookies help make our platform more functional and personalized.
You can control or decline cookies from your browser settings. However, fully disabling cookies may cause some site functions to not work properly, such as maintaining a login session.
Types of Cookies
- Essential Cookies: Required for the core functions of the site (login, session management)
- Functional Cookies: For remembering your preferences and settings
- Analytical Cookies: For collecting site usage statistics (anonymized)
- Security Cookies: For preventing fraud and unauthorized access
Your Rights
As a registered user of kee99, you have the following rights over your personal information. Contact us directly to exercise these rights.
Right to Access Information
You have the right to receive a complete copy of the information we hold about you. We will provide this information within a reasonable time after receiving your request.
Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected or updated. This can be done through account settings or directly via the support team.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, we may be obligated to retain some information due to legal requirements or ongoing disputes.
Right to Restrict Processing
You may ask us to limit or stop processing your information for specific purposes, particularly for marketing communications. We will act on this request within a reasonable time.
Right to Data Portability
You have the right to receive the information we hold about you in a structured, machine-readable format. This is useful for transferring your data to another service.
Right to Withdraw Consent
You may withdraw your consent for marketing communications at any time. Withdrawing consent will not affect the lawfulness of processing carried out on the basis of consent given before the withdrawal.
Minor Protection Policy
kee99 is strictly not intended for anyone under the age of 21. We do not intentionally collect personal information from any minor. Age verification during account registration is an essential part of our process.
If we discover that a person under the age of 21 is using our platform, we will immediately close that account and delete all collected information.
If parents believe their child has registered on kee99, please contact us immediately.
Age Restriction
kee99 is only for those aged 21 and above. Age verification is mandatory during registration. If you register with false information, your account will be permanently closed and your balance may be forfeited.
Payment Information Protection
Financial transaction data is among our most sensitive information. kee99 manages your payment information while maintaining the highest security standards.
Encryption & Security
All payment information is transmitted via SSL encryption. Your mobile banking PIN or bank password is never stored on our servers. Payment information is masked after a transaction is completed.
Transaction Limits & Security
The minimum deposit is ৳500 and the minimum withdrawal is ৳800. Withdrawals are typically completed within 1 hour. In the case of unusual transactions, additional verification may be required — this is done for your protection.
Single Account Policy
Each person may operate only one account. If multiple accounts are created, all accounts will be permanently closed. The source of deposits and the method of withdrawals must remain the same.
AML & KYC Policy
We follow the KYC (Know Your Customer) process to prevent financial irregularities. Identity verification documents may be requested for large transactions. This is for the protection of you and everyone involved.
Contact & Complaints
If you have any questions, complaints, or requests regarding this privacy policy, please contact us. Our customer service team is available in Bengali seven days a week, twenty-four hours a day.
We take every complaint and request seriously and try to respond within a reasonable time. For urgent security-related matters, immediate assistance is available via live chat.
You may submit a request to us regarding the following matters related to our privacy policy:
- Obtaining a copy of the information stored about you
- Correcting incorrect information
- Requesting deletion of your account and data
- Opting out of marketing communications
- Any questions related to the privacy policy
Support Center
Ways to contact us:
In your email, please include your account's email address and a detailed description of your request.
Play Safe, Enjoy
Your information is completely secure at kee99. Check the links below to learn more about our services.